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Hotel Experience Review Packages

Independent evaluations based on real guest stays, focused on improving guest experience and service quality

Explorer - Ideal for an initial evaluation

CHF 290

1-night real guest stay evaluation

Structured written report​

Key observations across the guest journey​

Clear summary of strengths and improvement areas

Hotel stay costs are covered by the client. In addition to the package fee, a standard 25% service surcharge is applied to your hotel’s room rate.

Navigator - Ideal for a deeper evaluation

CHF 490

1-night in-depth guest experience evaluation

Detailed written report

Service and interaction assessment

Clear, practical improvement recommendations

Insider - Ideal for a full, end-to-end guest experience analysis

CHF 790

1-night comprehensive guest experience evaluation

Full guest journey analysis​

Detailed written report with strategic insights

Strategic-level insights and recommendations

Follow-up discussion (online or in person where possible)

Custom Engagements

Every hotel operates within its own context, with different guest expectations, service models, and operational priorities.

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For hotels with specific needs, GuestView offers custom evaluations tailored to your guest experience.

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Whether it’s a deeper review of a specific service area, a longer stay evaluation, or a focused guest experience analysis, each engagement is designed to deliver clear and practical insights.

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This may also reflect different guest contexts, from business to leisure stays, including couple experiences or a focus on the visual and social media appeal of the hotel.

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Every engagement is adapted to your hotel’s specific context, priorities, and guest profile.

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